Appointment policies
We appreciate your continued support of our small salon. Below we will list some of our policies to ensure we maintain a safe, peaceful, and respectful environment for our clients and team members. Please review them before booking an appointment with us.
New clients:
It is required that all new color clients fill out our Indigo Consultation e-form before booking an appointment to ensure we schedule the correct time, as well as give you the most accurate price point for the hair you are trying to achieve. We also highly encourage all new color clients to schedule an after-color blow out to ensure your new, beautiful color is to your satisfaction.
Not wanting a blow out styling? No problem, we also have dryers available to relax and sit under!
Cancellation Policy
We understand that sometimes schedules change and emergencies happen. When cancelling or rescheduling your appointment, we require at least 24 hours’ notice. If you cancel late, a fee of 50% of your services booked will be charged or invoiced.
No Call/No Show Policy
We value your time and our team’s availability. To ensure efficient scheduling and accommodate all clients, we have implemented the following policy. If you miss your appointment without notifying us or fail to show up, you will be charged 100% of the service(s) booked. This fee reflects the time reserved for you and the impact on our business.
Late Policy
Always contact either the salon or your stylist to let us know you are running late. We strive to accommodate clients when possible, but Indigo reserves the right to reschedule or deny a service.
For services that are booked for 30 minutes or less: we reserve the right to deny clients that arrive later than 5 minutes from the appointment start time.
For services that are booked longer than 30 minutes: we reserve the right to deny clients that arrive later than 10 minutes from the appointment start time.
Our salon booking policy and cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service.
Extra Guest/Children Policy
To ensure the best experience for all our guests, we kindly request that appointments be limited to the individual receiving services. Unfortunately, we cannot accommodate guests that are not getting a service done due to our limited space.
To maintain the relaxing atmosphere of the salon and for the safety of your children, children (under 13 years old) must always be supervised by a related adult. They cannot wander freely around the salon and must use inside voices to maintain a peaceful salon environment for all clients.
Right to refuse policy
The safety of our staff and our clients is our top priority. As such, Indigo reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/obnoxious behavior. Thank you for your understanding.
Re-do Policy
We follow a no refund policy; however we will do what we can to fix any issues you may have with your service. We request that you let us know within a week of your appointment if there are any issues. The Indigo team cares and want you to love your hair!
If you were with an independent stylist, we will get you in contact with your stylist if there is a re-do request.